399bet register Privacy Policy
This policy provides a full description of how your personal information is collected, stored, used, and kept secure. By using the platform, you are considered to have agreed to this policy.
Table of Contents
Introduction and Scope
399bet register is an online gaming and betting platform. This privacy policy ("Policy") applies to the website https://399betregister.cam, the mobile application, and all related services. This policy is prepared for users in Bangladesh and is updated regularly.
By opening an account, placing a bet, or using any service on our platform, you are considered to have accepted the terms set out in this policy. Please read this policy carefully before using the platform. The full terms and conditions for all services are described on our Terms and Conditions page.
In this policy, "information" means any data that can directly or indirectly identify a person. "Processing" means any action involving the collection, storage, organisation, modification, use, disclosure, or deletion of information.
This policy applies only to 399bet register's own services. We are not responsible for the privacy practices of third-party websites or services.
Types of Information Collected
399bet register collects various types of information, which are used to maintain service quality and meet legal obligations. The information collected is categorised below.
2.1 Identity and Contact Information
- Full name (in Bengali and English)
- Date of birth (for age verification)
- National ID card or passport number
- Current address and district
- Mobile number and email address
2.2 Financial Information
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
2.3 Technical Information
- IP address and device type
- Browser and operating system information
- Login time and location
- Cookie and session data
- User platform activity logs
2.4 Gaming Behaviour Information
- Betting history and preferred game categories
- Win and loss records
- VIP level and points information
- Bonus usage records
How Information Is Collected
399bet register collects user information in the ways described below. The type of information collected may vary by method.
3.1 Direct Submission
When you register an account, take part in identity verification, make a deposit or withdrawal, or contact the support team — you voluntarily provide information. This information is recorded directly in our system.
3.2 Automatic Collection
While you use the platform, our servers automatically collect technical information — such as IP address, browser type, and page visit times. This information is necessary to maintain the security and performance of the platform.
3.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies. These help manage your session, remember your preferences, and improve your experience on the platform. Further details about cookies are provided in Section 7.
Purpose of Using Information
Collected information is used only for the purposes listed below. It is not used for any other purpose.
- Creating accounts and confirming identity verification
- Processing financial transactions and managing deposits and withdrawals
- Informing users about bonuses, VIP benefits, and promotional offers
- Meeting legal obligations related to fraud prevention and anti-money laundering
- Providing 24/7 live chat and email support services
- Monitoring platform security and performance
- Applying responsible gaming policies and identifying problem gambling risks
- Personalising the user experience
399bet register never sells or rents your personal information. The use of information always stays within the limits described in this policy.
Information Storage and Security
To keep your information secure, 399bet register uses industry-standard security measures. All information stored on our servers is protected by SSL encryption.
5.1 Technical Security Measures
- SSL/TLS encryption — active on all data transfers
- Firewall and intrusion detection systems
- Two-factor authentication (OTP-based)
- Regular security audits and vulnerability testing
- Restricted staff access — only authorised staff can view information
5.2 Information Retention Period
Information is retained while the account is active. Even after an account is closed, financial transaction records may be kept for a set period due to legal obligations. Once a specific need has ended, information is securely deleted.
5.3 Response to a Data Breach
If a data breach occurs, we will notify affected users as quickly as possible and take the necessary remedial steps. Protective measures will be taken according to the nature and severity of the incident.
Sharing Information with Third Parties
399bet register shares user information with third parties only in specific and limited circumstances. The security of information is ensured in each case.
6.1 Payment Processors
Necessary transaction information is shared with mobile banking service providers such as bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. Each payment gateway operates under its own privacy policy.
6.2 Game Providers
Only the minimum information necessary to keep gaming services running is shared with Pragmatic Play, PG Soft, JILI, Evolution, and other game studios. These providers are contractually bound to ensure the security of the information.
6.3 Legal Requirements
Information may be provided to meet valid legal processes in Bangladesh, court orders, or legitimate requests from government agencies. In such cases, we provide only the specific information that has been requested.
6.4 Limits on Sharing Information with Third Parties
- Information is not sold to marketing or advertising agencies
- Information is not provided for any other purpose without the user's consent
- In the event of a company merger or acquisition, users will be notified in advance
Cookie Policy
Cookies are small text files stored on your device. 399bet register uses various types of cookies to improve platform functionality and make your experience easier.
7.1 Types of Cookies
- Essential cookies: Required for login sessions and security — these cannot be disabled
- Functional cookies: Used to remember your preferences (language, theme)
- Analytics cookies: Used to understand which sections of the platform are used most
- Security cookies: Used to prevent fraud and unauthorised access
7.2 Cookie Control
You can disable non-essential cookies through your browser settings. However, disabling cookies may limit the functionality of some services and may cause login-related issues.
User Rights
You have your own rights over your personal information. 399bet register respects these rights and helps you exercise them.
8.1 Right to Access Information
You can view the information stored in your account at any time and request a copy. After receiving such a request, we will provide it within a reasonable time.
8.2 Right to Correct Information
If any of your information is incorrect or incomplete, you can contact our support team to have it corrected. The support team is available 24/7 in both Bengali and English.
8.3 Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, this right may be limited in cases of legal obligations or ongoing disputes.
8.4 Right to Object to Processing
In certain cases, particularly where information is used for marketing purposes, you may raise an objection. If you do so, we will stop using your information for that purpose.
To exercise any rights regarding your information, contact our support team via live chat or email. We aim to respond within 24 hours.
Protection of Minors
All services on 399bet register are strictly for users aged 21 and above. Collecting or processing information from minors is against our policy.
Date of birth is verified at registration, and identity documents may be requested in suspicious cases. If a user opens an account using false information, that account will be closed immediately and the associated funds will be held.
For more information on the protection of minors and responsible gaming, please read our Responsible Gaming Guidelines.
Changes to the Policy
399bet register may update this privacy policy as needed to keep pace with changes in technology, law, or business operations. The date of each change will be noted at the top of the policy.
For significant changes, registered users will be notified in advance by email or through an in-platform notification. Continued use of the platform after a change will be taken as your agreement to the updated policy.
You are advised to review this page regularly. More information about the general terms of use of the platform can be found on our About Us page.
Contact
If you have any questions, comments or complaints about this privacy policy, or wish to make a request regarding your information, please contact our support team.
Start a chat directly from any page on the platform. Support is available in both Bengali and English.